| Urgent: 617-495-1212 (Longwood 617-432-1212)
| Business: 617-495-1215 |
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Professional Conduct
The HUPD's relationship with the community is vital to achieve our mission.
All community members should expect to be treated in a courteous and professional
manner by members of the Department. Occasionally questions arise regarding
professional conduct. The Harvard University Police Department does not tolerate
employees who act unprofessionally or rudely, or who do not seek to provide
an appropriate level of service. The quality of our service is dependent in
part on feedback from the community, and the Department has an extensive process
in place to respond to citizen complaints.
We also wish to recognize instances where our employees have been especially
helpful or have exceeded your expectations in the service that they have provided.
The community is encouraged to bring to the Department's attention both compliments
and questions of professionalism by contacting one of the following individuals
in a timely manner:
- the on-duty supervisor at 49(5)-1786 (available 24 hours a day)
- the Office of the Chief at (49)5-1780 (Monday through Friday, 9:00 am to
5:00 pm)
Additionally, community members can commend or make a complaint against an officer online.
Community members may include their name and email address or do it anonymously. Anonymous
complaints will be investigated but the investigation may be limited if the complainant is
not available for followup questioning.
To commend an officer, click here.
To make a complaint against an officer, click
here.
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